Refund policy
1. Introduction
FUDA CORPORATION LIMITED (“we”, “us”, “our”) operates the website https://namaskar.store/ and offers a variety of physical and digital products related to yoga, such as aroma candles, diffusers, fragrance sachets, tree of life decorations, and online yoga courses. This Refund Policy outlines the conditions under which refunds may be granted.
2. Physical Goods
Return Eligibility
You may return physical products purchased from us within 14 days of delivery if they are in new and unused condition and in their original packaging.
How to Return
To initiate a return, please contact us at info@namaskar.store with your order number and details about the product you would like to return. We will provide you with instructions on how to send the items back to us.
Refund Process
Once we receive your returned item and inspect it to ensure it meets our return criteria, we will process your refund. The refund will be credited back to the original method of payment within a certain amount of days, depending on your card issuer’s policies.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., you received an incorrect or defective item).
3. Digital Goods
Refund Eligibility
Due to the nature of digital products, we generally do not offer refunds for digital goods once the product has been accessed or downloaded. However, we understand that exceptional circumstances may occur.
Exceptional Refunds
If you are unable to access the digital product due to technical issues, or if the content is not as described on our website, you may be eligible for a refund. Please contact us with detailed information about your issue, and we will work with you to resolve it.
Cancellation of Online Courses
If you cancel your enrollment in an online yoga course before accessing any course materials, you may be eligible for a refund. Please contact us as soon as possible to initiate the cancellation process.
4. Refund Issues
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@namaskar.store.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at:
- Email: info@namaskar.store
- Address: FUDA CORPORATION LIMITED, 5 Brayford Square, London, United Kingdom, E1 0SG
We are committed to ensuring that your experience with our website and your purchases meet your expectations. Thank you for choosing FUDA CORPORATION LIMITED.
